Analysis of quality indicators of SMEs in the Municipality of Valle de Chalco

Abstract

The role played by small and medium-sized enterprises (SMEs) in the economy of countries is important because they are one of the main sources of job creation, hence it is essential to examine their state of development in order to plan their growth. For this reason, the objective of this paper was to analyze four of the indicators associated with the business quality of SMEs, i.e. technology, motivation, human resources and training. To this end, a questionnaire was applied to 10 owners of SMEs located in the María Isabel colony in the municipality of Valle de Chalco, State of Mexico. The results show that the majority of respondents do not carry out any strategic planning or implement improvements to increase their quality. In general, companies consider that the use of technology is not important, hence they continue to carry out their administrative and financial control manually, even though they have some electronic devices, such as computers. Also, most of these small entrepreneurs do not take into account the training of their employees and do not worry about hiring them according to a certain profile. Finally, the participants consider that salary is one of the main stimuli to keep the employee motivated, so that job satisfaction and training courses are left aside.